These Terms govern your use of Yezda's screening services, the customer portal, the candidate mobile app, and the public certificate verification tool. Different sections apply depending on whether you are a customer organisation or a candidate.
By signing an Order Form, accessing the customer portal, downloading the Yezda mobile app, or using the public verification page, you agree to these Terms. If you accept on behalf of an organisation, you warrant you have authority to bind it.
Yezda operates as a screening bureau. Yezda's own qualified staff perform the screening — including identity verification, employment and character references, address and work-history reconciliation, credit and AML, criminal disclosure review (where contracted), secondary sign-off, and certificate issuance.
Customers do not conduct screening themselves; they submit Candidates and consume the resulting status and reports. The vendor stack used to perform individual checks is selected by Yezda at bureau level.
If you are a Candidate, you agree to provide complete and accurate information. Knowingly providing false information may amount to an offence under the Fraud Act 2006 and may result in your screening being failed and reported to your sponsoring organisation. You must:
Customers warrant that they:
Fees are set out in the Order Form. Unless otherwise agreed, invoices are payable within 30 days of issue. Late payment incurs interest at 4% over the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. Fees are exclusive of VAT.
The Service, including the customer portal, candidate app and all underlying software, is owned by Yezda or licensed to it. Customers receive a non-exclusive, non-transferable, non-sublicensable licence to access the Service for their internal recruitment purposes during the term. Certificates issued for a Candidate are owned by the relevant Customer who paid for the screening; the Candidate retains rights in their own personal data.
Each party will keep the other's confidential information secret, use it only to perform the agreement, and protect it with at least reasonable care. Confidentiality obligations survive termination for 5 years (indefinitely for personal data and trade secrets).
The parties' respective roles and obligations under UK GDPR are set out in our Data Processing Addendum, which is incorporated by reference into these Terms. The Privacy Policy at /privacy describes how we handle personal data.
Yezda warrants that the Service will be performed with reasonable skill and care and substantially in accordance with BS7858:2019. Except as expressly stated, all other warranties (statutory, implied or otherwise) are excluded to the maximum extent permitted by law.
Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited under English law.
Subject to the above, each party's total aggregate liability under or in connection with these Terms in any 12-month period will not exceed the greater of (i) the fees paid by the Customer in that period, or (ii) £100,000. Neither party is liable for indirect, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
The Customer will indemnify Yezda against losses arising from (a) Candidates being nominated without a lawful basis, (b) misuse of Certificates, or (c) breach of section 6.
Either party may terminate for material breach unremedied 30 days after written notice, or immediately on the other's insolvency. Customers may terminate for convenience at the end of the current Order Form period with 60 days' notice. Termination does not affect screenings already in progress, which will be completed and invoiced in the ordinary course.
We may suspend access without liability if (a) we reasonably believe the Service is being used unlawfully, (b) account security has been compromised, or (c) a Customer is more than 60 days overdue on undisputed invoices.
Both parties will comply with applicable laws, including the Bribery Act 2010, the Modern Slavery Act 2015, the Equality Act 2010, sanctions regimes, and export controls. Yezda's Modern Slavery Statement is available at /modern-slavery.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.